Our Guarantee & Warranty - Tidemark Water Damage Fort Worth

The Tidemark Water Damage Fort Worth Guarantee

A tide mark is the line water leaves on a wall. It’s the first thing our technicians look for on every job, and it’s the reason our guarantee is simple: we find the tide mark, and we dry past it. For a Fort Worth homeowner, that means we don’t stop at the visible stain. We run moisture readings past the obvious damage, watch the numbers drop over days, and only call a job done when the walls, slab, and framing are actually dry, not just dry-looking. If the restoration isn’t done right, Tidemark makes it right. That promise holds for a full 365 days after the crew leaves, and it’s in writing before we start.

Call (682) 703-9856

What’s Covered

• Workmanship on every water, mold, and fire restoration job. The drying, cleaning, and rebuilding we do is covered by the 365-Day Done Right Promise, with no fine print and no expiration arguments.
• Written pricing before any work begins. You see the number, you approve the number, and that’s the number on the final invoice. No surprises, no exceptions, no verbal estimates that drift upward.
• Cleanup of the work area before the crew departs. We take a photo of the clean-up and share it with you before the truck pulls away, so you see exactly what was done and how the space was left.
• Protection of your floors and furnishings. Shoe covers go on at the door. Drop cloths cover the floor before the first piece of equipment comes in. It’s a standard step on every visit, not an upsell.
• Professional-grade drying equipment, operated by credentialed technicians. We run Dri-Eaz, Phoenix, XPOWER, B-Air, and Injectidry machines, and the people running them hold IICRC, RIA, and IFA certifications.
• Respect for your home and your time. We ask before we move or touch anything, we use lower-decibel settings during school hours and nap time, and we clean up like it’s our own home.

Our Satisfaction Promise

Here’s how the make-it-right process actually works. If something about the restoration doesn’t hold up, you call us at (682) 703-9856 and tell us what you’re seeing. We send a technician back out, at no charge, to assess the issue. That technician writes up what they find, we agree on the fix, and we do the fix. There’s no arbitration clause, no waiting period, and no debate about whether you’re allowed to be unhappy. The 365-Day Done Right Promise means what it says: if it’s not done right, we make it right. Rick Sumner, the owner, has been in enough Fort Worth homes to know that a guarantee only matters if the person answering the phone is willing to stand behind it. The same live person who took your first call is the one who schedules the return visit.

We also take a photo of the clean-up before the crew leaves on every job. That photo isn’t just a nice touch. It’s a record. It shows what we did, where we dried, and how we left the property. If a question comes up later, we both look at the same photo. That’s the kind of plain, verifiable detail that backs up a promise better than any polished paragraph.

Licensed & Insured Backing

The paperwork behind our guarantee matters because it’s the difference between a promise and a real obligation. Tidemark Water Damage Fort Worth is state-licensed and carries liability insurance, so when we say the work is covered, there’s a legal and financial structure standing behind the sentence. Our technicians are background-checked and uniformed, and they carry the IICRC, RIA, and IFA credentials that set the industry benchmark for water, mold, and fire restoration. Those certifications aren’t wall decorations. They mean the person operating the Phoenix drying system in your living room has been trained and tested on how to do it correctly. When you combine that with a written price before work starts and a 365-day promise after it ends, the guarantee isn’t a marketing claim. It’s the way this company has operated since 2006, as an independently owned and operated location of the Cedarwell Care Promise network.

Written by Rick Sumner, Owner at Tidemark Water Damage Fort Worth, serving Fort Worth since 2006.