What Fort Worth Homeowners Say About Tidemark Water Damage Fort Worth
Reviews tell you what actually happens after the truck pulls away. We read every one, and we adjust how we work based on what Fort Worth homeowners tell us. The comments below come from real customers who called us for water damage, mold, or fire work. They mention the things we train for every day: the written price before work starts, the shoe covers at the door, the photo of the clean-up before the crew leaves. That’s not an accident. It’s the standard Rick Sumner set when he opened this Fort Worth location, and it hasn’t moved since.
Recent Reviews
“A supply line burst in the wall behind our guest bathroom while we were at work. Tidemark got here within a couple hours, found where the water had actually traveled using moisture meters, and opened the wall exactly where it needed to be opened. The written estimate was on the counter before they cut anything. The drying plan worked; we passed our clearance check first try.”
Michelle P. – Wedgwood, Fort Worth
“Our kitchen ceiling dropped after the water heater gave out. The crew set containment, pulled the wet insulation and drywall, and had the floor dried in four days. They used a Dri-Eaz dehumidifier and a few air movers, and they explained the moisture readings to me every morning. I appreciated that Rick checked the job himself on day two. It’s rare to see an owner verify a reading.”
Rohan S. – North Richland Hills
“We found mold on the back side of a closet wall that had been leaking from a roof flashing for months. Tidemark did the remediation, followed the IICRC protocol, and the post-test came back clear. They didn’t push us to replace drywall that didn’t need replacing. The quote said what it said, and the final invoice matched it.”
Marco G. – Arlington Heights, Fort Worth
“A lightning strike started a small fire in our attic and the water from the fire department did more damage than the flames. Tidemark handled both sides of it: the fire cleanup and the water extraction. They worked with our adjuster, sent photo documentation of every room, and kept us updated without us having to call. The place smelled clean when they finished.”
Doug P. – Benbrook
“We came home from a weekend trip to a flooded laundry room. The shut-off valve had failed. The person who answered the phone at 11pm talked me through turning off the main water line before the crew even arrived. That alone saved the hallway carpet. The techs brought shoe covers and drop cloths, and they photographed everything before they left.”
Michelle P. – Ryan Place, Fort Worth
“Our rental property in Stop Six had a sewage backup that affected two bedrooms and a bathroom. Tidemark handled the mitigation and the restoration, and they dealt directly with our insurance carrier. The documentation package they sent made the claim straightforward. We’ve used them twice since then, both times on smaller water jobs, and the level of care was the same.”
Rohan S. – Stop Six, Fort Worth
Why Customers Trust Us
Every review above mentions at least one of the things we build into every job in Fort Worth. The written price before work starts means a homeowner never stands in a wet hallway guessing what this will cost. The background-checked, uniformed technicians arrive with shoe covers and drop cloths already on the truck, so your floors and furnishings are protected as a standard part of the job, not an extra line item. The equipment they run comes from Dri-Eaz, Phoenix, XPOWER, B-Air, and Injectidry, and the technicians running it hold IICRC, RIA, and IFA credentials. And before the crew leaves, a photo of the clean-up is taken and shared, so you see exactly what was done and how it was left. If anything isn’t done right, the 365-Day Done Right Promise means we make it right. Call (682) 703-9856 and you’ll reach a live person, any hour, any day.
Written by Rick Sumner, Owner at Tidemark Water Damage Fort Worth, serving Fort Worth since 2006.